> ## Documentation Index
> Fetch the complete documentation index at: https://docs.archonexe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common FAQs

> Common questions about Archon Scripts purchases, support, access, subscriptions, and troubleshooting.

If you have a question about your purchase, support, account access, or general script usage, check the answers below before opening a ticket.

<AccordionGroup>
  <Accordion title="How do I get my customer role in Discord?">
    If your Discord account was connected during checkout, your customer role should apply automatically after purchase.

    If it does not appear right away, use the claim command in the Archon Scripts Discord. If there is still no role applied, open a support ticket and our team will review it manually.

    **Support:** [Archon Scripts Discord](https://discord.gg/3J8uvBQX79)
  </Accordion>

  <Accordion title="Do you offer discounts or promo codes?">
    Promotions may be available from time to time, but they are not guaranteed at all times.

    If a sale or discount code is active, it will usually be shown directly on the store or announced in the Discord. If nothing is posted, there is currently no active promotion available.
  </Accordion>

  <Accordion title="What happens if I buy the wrong script or purchase twice?">
    Please review your order carefully before checkout.

    All purchases are your responsibility at the time of sale. If you accidentally buy the wrong resource or place a duplicate order, open a support ticket immediately so we can review the situation and advise you on the next step.

    Opening a ticket does not guarantee any reversal, refund, or transfer.
  </Accordion>

  <Accordion title="Do you offer refunds?">
    No. We do not offer refunds.

    All sales are final under Tebex digital sales terms and conditions. By purchasing, you accept full responsibility for selecting the correct resource and ensuring it fits your server setup.

    Archon Scripts resources are built to work out of the box with the most commonly used frameworks and standard dependencies. If you run into an issue with setup, installation, or usage, open a ticket in the Archon Scripts Discord and we will help you resolve it.

    **Support:** [Archon Scripts Discord](https://discord.gg/3J8uvBQX79)
  </Accordion>

  <Accordion title="Can you move my script to another Cfx.re account?">
    No. We do not transfer escrow assets between Cfx.re accounts.

    Once a resource is delivered through the FiveM escrow system, it is tied to the Cfx.re account used during purchase. We do not have the ability to revoke that entitlement from one account and attach it to another.

    If your account was compromised, banned, or set up incorrectly, you will need to contact Cfx.re directly regarding that account.
  </Accordion>

  <Accordion title="Where do I get support or installation help?">
    The fastest way to get help is through the official Archon Scripts Discord.

    Before opening a ticket, review the documentation for your resource and make sure all installation steps were followed exactly.

    **Support:** [Archon Scripts Discord](https://discord.gg/3J8uvBQX79)\
    **Documentation:** [Archon Scripts Docs](https://archonscripts.mintlify.app/introduction)
  </Accordion>

  <Accordion title="Are your scripts open source?">
    Archon Scripts resources are not sold as fully open source products.

    Some resources may include editable bridge files, configuration files, or exposed functions intended for customization, but the full protected resource is not provided as open source.

    If you need clarification on what is editable for a specific product, open a support ticket before purchasing.
  </Accordion>

  <Accordion title="How do I cancel a subscription?">
    Subscription management is handled through Tebex.

    To cancel an active subscription, log in through the Tebex payment history page, open the subscriptions section, and manage it there directly.
  </Accordion>

  <Accordion title="Why is my TextUI flashing or disappearing?">
    This is usually caused by another script repeatedly forcing `lib.hideTextUI()` in a loop.

    In most cases, this is not caused by Archon Scripts. It is caused by a third-party resource interfering with the TextUI state.

    <Steps>
      <Step title="Open your server files in VS Code">
        Load your full server project so you can search across all resources.
      </Step>

      <Step title="Search for lib.hideTextUI()">
        Use the global search tool in VS Code and look for every instance of `lib.hideTextUI()`.
      </Step>

      <Step title="Review the matching resources">
        Ignore expected resources such as `ox_lib`, `ox_inventory`, and the script you are actively testing if its usage is normal. Focus on unrelated third-party scripts.
      </Step>

      <Step title="Stop suspect scripts one at a time">
        Disable one candidate resource, test again in game, and repeat until the flickering stops.
      </Step>

      <Step title="Identify the conflicting script">
        Once the issue stops, the last resource you disabled is usually the one causing the conflict.
      </Step>
    </Steps>

    <Warning>
      If another resource is constantly hiding the TextUI, that script must be corrected or removed. This is not an Archon Scripts issue by default.
    </Warning>
  </Accordion>
</AccordionGroup>